It is our goal for you to be completely satisfied with your order. If for any reason, you wish to return your undamaged, unworn, and unwashed items please contact us within 60 days of receiving your order for a refund.
HOW TO RETURN
Please read the following to ensure your return is processed in a timely manner:
• Email email@example.com with your order number, the merchandise you wish to return, and the reason for your return (so that we may improve our products accordingly). Please write "Return" as the subject line. You will receive a RA# from a customer service representative.
• If a pre-paid shipping label is needed, please indicate this in your email and we will provide one for a fee $4.50 deducted from your refund.
• Please secure the merchandise you wish to return in the original package (or your choice of packaging which comparably protects the merchandise) and enclose a copy of your packing slip OR include a slip of paper indicating your RA# and order number. You may choose to keep any supplementary materials which may have been included in your order (i.e. DNA Cards, etc).
• Please write your RA number visibly on the outside of the package. Without this RA# the processing of your return may be delayed. Address your package to:
1920 E. Riverside Dr.
Suite A-120 #207
Austin, TX 78741
• Drop the package off at a Post Office or designated USPS drop-off location (or other drop-off location of choice if providing your own shipping label * ).
• Please allow 14 days for us to process your return.
We'll refund the full price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
*DNA Crack is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
how to exchange
At this time, to best serve our customers with all orders, DNA Crack does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and submit a new order for your new items. This will ensure the promptest processing and delivery of the items you wish to exchange. Thank you!