Faq

What does my DNA Crack merchandise mean?

A DNA Crack design is a conceptual art product with a biological backstory.  The descriptions provided for a product in the online Shop give a summary of the genetic information depicted in the artwork.

Each DNA Crack purchase comes with a 4'' x 3'' DNA Card which explains in further detail information about your artwork item.  This may include interesting facts about the species, research information relating to the gene and protein, and comparisons to the human counterpart gene sequence.  Sequence information to "read" the design is also provided.  

 

Do you offer international shipping?

At this time, we unfortunately do not offer international shipping.  Please send us an email at contact@dnacrack.com if you are interested in international shipping so that we are aware of the scope of our customer base, and we will work on enabling this feature.

 

Can I edit my order or shipping address?

The contents and details of an order are unable to be modified after the order has be submitted.  However, we may be able to cancel your order or accommodate other requests before your order has been processed.  Please contact us at contact@dnacrack.com and we will do our best to accommodate your requests or concerns.

 

I have placed an order and have not received shipping confirmation yet, has my package shipped?

Please allow 2-7 business days for the processing of your order and to receive your shipping confirmation.   

 

Where can I find my tracking number?

Once your order has been processed and shipped, you will receive a shipping confirmation email with any applicable tracking information. 

 

Can I place my order as a gift?

At this time we do not offer an additional gift wrap option.  

 

What is your return/exchange policy?

You may read about our return policy here.  

 

What size should I buy?

Our men's t-shirts run true-to-size.  Our women's t-shirts run true-to-size to having a slightly relaxed fit.  

The 100% cotton t-shirts, as expected of this material, will conform to its true size and shape after the first wash/dry cycle.  Please account for this or choose to air dry your t-shirts.  

 

Will you be adding more sizing options?

Yes, we plan to expand the online store to fit the needs of our customers.  

 

Will you be adding more products?

We currently have more DNA Crack designs ready to be made into products.  If there is an interest we would like to add children's versions as well.  

 

My size is unavailable, what now? 

Sign up for the email list or follow us on social media (Instagram and Twitter: @dnacrack) to be notified of new product inventory, promotional discounts, and other various DNA Crack updates.